Terms and Conditions
As we have limited spaces on all CBT and Full licence courses (DAS/A2/A1) courses, we ask for payment in full at the time of booking
On occasion, at our discretion for Full licence courses, we may accept a £200.00 non-returnable deposit upon booking to reserve your place.
After receipt of your deposit, we ask for the balance to be paid 14 working days prior to the commencement of your training. Unfortunately, due to bank charges AJH cannot accept payment by cheque.
AJH Customer Cancellation/No Show Policy
There is a set syllabus for the CBT, which means we need to be strict on arrival time to ensure we cover everything in detail, therefore customers arriving late for the CBT will unfortunately not be able to complete the training and will forfeit the full cost of the CBT without refund or credit note.
As course spaces are limited, if a customer needs for any reason to cancel/postpone their CBT or any other ‘One day course’, AJH ask for a minimum notice of 7days to be able to issue a full refund or to reschedule (minus £25.00 admin fee plus any applicable test fees in either case).
With any other training AJH Motorcycle Training will have allocated an instructor in advance, so should a customer need to cancel/postpone their training, we ask for 14 working days notice to issue a full refund (minus a £200 deposit and £25 admin fee plus any applicable test fees). For monies paid to be held for rescheduling (admin & test fees as above may apply), we also ask for a 14 working day notice. If the training is booked within 14 working days prior to the start date, we will have allocated an instructor and reserved the place for you on the course, so, unfortunately, the full amount must be paid upon booking and no refund will be issued if the course is then cancelled.
If the customer cancels training without giving 14 working days notice the above applies and we will not be able to issue a refund or reschedule thus all monies paid are NON REFUNDABLE.
If a customer decides to end their training during any part of the course, as their place on that course will have been reserved for them, unfortunately, no amount of monies will be refunded, nor will any monies be held for any future training or purpose.
AJH/DVSA Cancellation Policy
If under their duty of care an AJH Motorcycle Training instructor deems it necessary to cease training and /or in the case of CBT, does not issue the customer with a DL196 certificate and/or further training is recommended, no refund or credit note will be due and any further training will incur a cost. Please remember it will be a decision made for your own safety.
The above also applies if incorrect/incomplete paperwork is provided for training or if the customer has no / insufficient Highway Code knowledge.
The above also applies if a customer arrives wearing inappropriate clothing.
Government figures state 1 in 5 candidates do not complete the CBT on the first attempt, so please be aware if you do not safely complete all exercises or cannot achieve the standard set out by the DVSA, you will be required to rebook and pay for any further training and no refunds partial or otherwise will be made.
If any part of your training is cancelled by AJH Motorcycle Training for reasons other than the above, you will be offered alternative dates to complete your training. If this is not suitable a refund covering the remaining training time only will be made.
Please note however if this is due to unsafe weather conditions, then any tests will be chargeable to the customer if they have not been rescheduled directly between AJH Motorcycle Training & the DVSA. No refund will be due in such circumstances.
AJH Motorcycle Training and the instructors are bound by a duty of care and if a customer becomes a danger to themselves or the public, and AJH Motorcycle Training cancel any further training due to this, no refund or credit note is due.
AJH Motorcycle Training is not responsible for any DVSA (Driving Vehicle Standards Agency) test cancellations or failures. It remains the customer’s responsibility to book any retest and/or seek any appropriate compensation directly.
Any deposit/payment made for training that is cancelled or postponed by the customer or AJH Motorcycle Training within timescales previously mentioned, will be held by AJH Motorcycle Training for a maximum of 3 months from the original booking date, after this no monies will be refundable and any future training will be subject to full charge.
Customer Document & Clothing Responsibilities
It is a legal requirement that all necessary & relevant documentation is valid and remains in the customer’s possession throughout their training. This includes:
During CBT – photo card or passport with older style paper licence with category A or P
Assessments – As above
Training for full (and/or restricted) licence – As above plus a valid CBT certificate & a valid motorcycle theory test certificate.
Any other training – A valid full UK driving licence with category A (and passport with older style paper licence).
If the customer uses their own moped or motorbike for any training with AJH Motorcycle Training, they are also required to show – current MOT if vehicle is over 3 years old, valid insurance policy (in the third party,) and the bike must have valid road fund licence and display L plates front and rear if applicable ie: customer is a learner rider.
As a road user, everyone is required to be able to read a registration plate at 20.5 meters or 67ft with glasses or contact lenses if worn.
Please be sure to meet the above requirements and ensure you have all the correct documents prior to booking and training as without these AJH Motorcycle Training will, unfortunately, be unable to continue with your training/tests, and as such, no refund will be payable and any rescheduled training will be at full cost.
As motorcycle clothing can be expensive and often bought at the time of the bike purchase, AJH may provide motorbike jackets, helmets, gloves, hi-viz vests and waterproof over trousers for the customer to use during their training. For hygiene reasons, we do not offer boots or motorcycle trousers that are worn against the skin. It is a DVLA requirement for every candidate to wear boots on the test, we are unable to present you to
test without, so please ensure you have suitable footwear during training and when going to test with us. It remains the responsibility of the customer to wear suitable attire throughout their training as AJH cannot be held responsible for any injury, loss or damage through wearing items provided or not.
For the customers own safety, should they arrive wearing inappropriate clothing/footwear, AJH reserve the right to cancel training without refund, and any rescheduled training will be charged at full cost.
Wellbeing (Medical conditions & Special needs)
For the safety and well-being of everyone, it is essential that AJH is made aware of any medical conditions or any special needs that may affect the customer during training.
Although it shouldn’t prohibit training, it is essential that the instructor is aware of any condition that may affect the student. Please discuss any conditions/concerns at the time of booking to ensure your safety throughout the training. Failure to disclose any medical
condition / special needs could mean the training is compromised and may result in AJH cancelling at the expense of the customer.
Highway Code Basic Knowledge
Before you do ANY training with AJH Motorcycle Training, it is essential that, for your own safety, YOU MUST HAVE BASIC KNOWLEDGE OF THE HIGHWAY CODE. Also, before you can take your bike test you need to have passed your THEORY TEST, which we recommend you do prior to any training beyond the CBT.
Insurance Excess / Damage or Loss to Bikes & Equipment
Personal insurance to cover cancellations, accident or personal injury and /or loss of work or any other kind is the responsibility of the customer and AJH Motorcycle Training is under no circumstances liable. AJH Motorcycle Training recommends customers make their own arrangements for such if they feel it necessary to be covered.
We do not ask for payment for any serious damage to our vehicles, or minor bumps or scrapes as hope the customer will be reasonable enough to make payment covering such things. For example, if a mirror costing £15 was damaged, we would appreciate the customers courtesy of offering payment to replace it rather than being asked.
Whilst training with AJH Motorcycle Training, should any customer become involved in or cause an accident or incident due to not following instructions or by becoming separated from the instructor, the insurance will be invalidated and ALL COSTS including the full recovery & repair of the vehicles involved will be the customer’s responsibility.
It is a forever changing world, therefore prices and T’s & C’s may change at any time without prior notification. AJH Motorcycle Training T’s & C’s apply to all training booked including wrong training and cancellation policy.
